Privacy policy

General

Megnet is committed to protecting our customers’ personal information and to keeping it private.

“Personal information” is any information that can be used to identify, contact or locate a person, on its own or together with information available from other sources.

The personal information we collect or hold may include, but is not limited to, your name, father’s name, mother’s name, spouse’s name, date of birth, address, phone number, email address, occupation, and the information in the documents or images you give us as proof of identity and proof of address.

For this policy, sensitive personal data such as financial information (bank account, credit card, debit card or other payment details), passwords and authentication information for our products or services is treated as personal information.

Megnet may collect, store, process and transfer your personal information in accordance with applicable laws and regulations, for regulatory and business purposes including:

• verifying your identity;
• completing transactions and billing for products and services;
• responding to your requests for service or assistance;
• market analysis, market research, and business and operational analysis;
• providing, maintaining and improving our products and services;
• anticipating and resolving issues with our products and services;
• telling you about products and services we think may interest or benefit you; and
• meeting legal and regulatory requirements for the prevention and detection of fraud and crime.

Please read this policy carefully. By using and continuing to use our products and services, you are deemed to have accepted and consented to it.

Collection of personal information

We may collect your personal information when you use our services or website, or otherwise deal with us during our relationship. It may be collected by Megnet through the Customer Application Form (CAF) or through its authorised third parties.

A third party is a service provider that works with Megnet and handles, manages, stores, processes, protects or transmits information on Megnet’s behalf, including its sub-contractors, consultants and representatives.

We may also collect and hold information about your use of our services, which may include call details, contact list, browsing history on our website or app, location details and other information you provide while using our services.

We may keep a log of your activity on our network and websites using techniques such as cookies, web beacons and server log files, for analysis and to improve your experience, and for evidentiary purposes.

If you do not wish to share browsing information while on our site, you can opt out of cookies in your browser’s privacy settings.

If you do not provide your information, do not consent to its use, or later withdraw that consent, Megnet reserves the right to discontinue the services for which the information was needed.

Disclosure and transfer of personal information

Megnet may use some or all of the personal information available to it for internal assessments, operations and related activities, or any other lawful purpose.

We may transfer personal information we collect, store or process to another entity or organisation in India to fulfil the terms of a contract we have with you, or where you consented to it when the information was collected. This may include sharing aggregated information so that they can understand our environment and serve you better. When we share personal information with third parties, adequate organisational, technical and security measures are taken to make sure reasonable security practices are followed.

We may share your personal information without your consent with government agencies or law-enforcement agencies that are authorised by law to obtain it, for identity verification or for the prevention, detection and investigation of offences, including cyber incidents, and for prosecution and punishment.

We may obtain your consent to share personal information in several ways: in writing, online through “click-through” agreements, orally (including through interactive voice response), or as part of the terms and conditions under which we provide the service.

Megnet does not disclose your personal information to unaffiliated third parties in a way that would invade your privacy.

Megnet may engage third parties for strategic, business and operational purposes. They are always bound by contractual agreements, under which we take reasonable measures to make sure they follow reasonable security practices to protect personal information.

Security practices and procedures

Megnet follows reasonable security practices and procedures, in line with international standards and applicable laws, including technical, operational, managerial and physical controls, to protect your personal information from unauthorised access or disclosure while it is under our control. We also take adequate steps to make sure our third parties do the same.

Security risks can still arise for reasons outside our control, such as hacking, viruses, force majeure events, or breaches of firewalls and secure server software. These measures do not guarantee absolute protection.

To report a security vulnerability in our website, app or services responsibly, email grievance@megnet.in.

Access and correction

As far as feasible, and subject to applicable law, we will give you access to the information Megnet holds about you and help you correct and update it.

We may ask for specific information to confirm your identity before giving you access to your data or acting on other rights you have under law. This makes sure personal data is not disclosed to anyone who has no right to receive it. We may also contact you for more information to speed up our response, and we try to respond to legitimate requests within a reasonable time.

Feedback and concerns

For any feedback or concern about the protection of your personal information, contact us at grievance@megnet.in.

Opt-out

To stop receiving product or service communication from us, SMS or email support@megnet.in.

Changes to this policy

Megnet may amend this privacy policy at any time as the need arises, and will post the changes on this page. Check the “Last updated” date at the top of the page to see when it was last revised.

Contact

Megnet, 24/1, Kanitha Methai Ramanujam Street, Venkatesa Colony, Pollachi 642002, Tamil Nadu. Phone +91 90928 80808.